I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. on 06-05-2023 22:30. I have tried switching them on and then off multiple times. To do this: Press Home on the remote. 8. Just sign in to My Virgin Media and change your settings. try going to if Web Safe is on this site should be blocked. Click Here to learn more about how we use cookies. Virgin Media Community. Abdelmonem. I have confirmed this via phone call with virgin media. Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and. My Virgin Media App. Ive never even used virgin media in my life and Im not a child. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. Then click on Manage services. Discover the web for yourself. on 05-04-2023 13:11. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Have you managed to sort out the Child Safe features on your Virgin Media account, or do you still require assistance. You don’t need to be a web wizard to know how to take care of your kids online. Go to My Apps. Contact the site operator for further help. Anurag Chawake. And shown to even younger children. You see a prompt asking if you are sure. 168. Hi csmitherman, thanks for the message and welcome back to the forums. If you haven’t changed your password, the default one is placed on the bottom of the router. 1/help for specific device where Web Safe is not working. It is managed from the Virgin Media online account. 1 and all appears in order. Options. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. Login to the Virgin Media online account in a web browser. I am sorry hear that you are having issues with the websafe. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Safe remote learning hub. Security matters. 99. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Re: Child safe not working. 222. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. g. 1 ACCEPTED SOLUTION. We would like to show you a description here but the site won’t allow us. 0. In the ‘Web Safe’ section, select ‘Change Settings’. Please let us know. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. My child safe settings are off but are currently blocking sites regardless. Web safe provides ultimate protection when using the internet. --. Foster carers and adoptive parents. Open Advanced settings. 67. Thanks, Virgin Media and you have confirmed Child Safe is on. My Virgin Media app. Not that he has chosen to turn on a child safe filter. Hello miniotaur. 1 or 192. Within the app itself, there are two settings that can provide a pointer. This help content & information General Help Center experience. on 08-02-2023 16:22. QuickStart, set up and connections. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection. 1. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. Virgin Media. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Plug in your Virgin Media router. 8. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Virgin Media Web Safe allows you to restrict certain types of. saved changes reverting without obvious cause. 4. I have the same problem as well, I have just checked my online security controls and it's all turned off. Web safe provides ultimate protection when using the internet. Select the firewall and tick the following protocol. This is a workaround for when Child Safe does not or can not be turned off. I have tried switching them on and then off multiple times. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Hit ‘settings’. Web safe provides ultimate protection when using the internet. Find out more about F-Secure SAFE. Virgin Media takes online safety seriously. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. Joining in. Manage Your Account. It may take a few minutes for the block to be disabled. If Child Safe is on then it is responsible for the issue observed because it blocks access to adguard. Manage Your Account. Options. Regards NathanBypass Child Safe & Virus Safe. on laptop and moibile, including private browsing. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 100. com, @ntlworld. Hi. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. It works fine on 4G, but not on home WiFi. on 06-03-2023 16:05. Bypass Child Safe & Virus Safe. Open the YouTube app and click on your username in the top right-hand corner. For Business ; Existing Customer ; Broadband deals . I am not on any VPN. We would like to show you a description here but the site won’t allow us. We do not use any VPN and I have checked that our AS is "Virgin Media". Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Press and hold the Power button until you see the power menu options. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. select Account settings > Online security > Websites; type roblox. 0 that contains your default network information. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Security matters. 1. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Click: Settings. Have looked at previous similar posts and have tried. If so, just log-in as existing user! 4. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Available on: Windows Mac Android iOS. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Regards, Steven_L. Stay safe online. 222. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 67. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Joining in. Check that childsafe is enabled on your Virgin Media account. That is strange, it would appear that the setting is on based on this but as you've mentioned, this isn't the case from your side. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Gateway 192. To turn off SafeSearch on Virgin Media, follow these simple steps: 1. Joining in. These are two settings – Virus Safe and Child Safe. I have been trying to turn on child safe for the last few weeks, but just get the message. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. Stay safe online. 65% of young people aged 11-16 are in favour of the. See your balance and make quick payments. We’ve covered what controls we offer and how to access them in this article. com. See. 1. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Parental controls block websites and applications that you think are unsuitable for your child. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAltering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Thanks,Virgin Media and you have confirmed Child Safe is on. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. Healthcare Professionals. Try with OpenDNS using 208. For best. Tick Do not request a PIN. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. I’m pretty sure I had it turned on in my old house and it was fine. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Nah - maybe for teenagers but not for tweens or younger ones. Safe and Child Safe turned on by default. Browse Virgin Media Virgin Media Community. It's easy to turn on. If it’s your child’s iPhone. You can also take our Children's internet safety test which. * Call costs may vary. We'll go over how to set up the filter, what. Customer: replied 1 year ago. If you changed the computer's network settings to use any Public DNS does that re-gain access. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Account - Mobile. Select an Age Rating that is suitable for your children and select OK. Use the first option ‘Remind me to take a break’. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. To fix this you’ll need to log in to your router and change a few settings. Options. Account - Cable. Virgin Media; My Virgin Media; Shop;. Thanks for joining me on PM. My Virgin Media App. Preferred DNS 192. 0 Kudos. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. How to turn on Child Safe. 0. Use the following steps to turn off parental control settings using the Family Link app: Open the Family Link app. In response to lotharmat. I am so sorry to hear that you are facing this issue with Child Safe, I'd be happy to take a look into this with you via Private Message. My IP address has been blocked by Virgin Media so I can't send any emails to any emails ending in @virginmedia. Add a new username and password. Bypass Child Safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual. The Gamer Lounge. IPSec Pass-Through. Snapchat's age requirement is 13 years old. Virgin Media's password policy is: 8 to 64 characters. Community Natter. Healthcare Professionals. Children's experiences online are unique and constantly changing. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. It's just started being blocked by VM Child Safe settings but up until a couple of weeks ago it was fine. 8. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. And pornography is a massive problem - 60% of children under 12 have seen pornographic images Login in the the Virgin Media online account and try the to enable websafe. It’s free to sign up and has many features. At Virgin Media, we take the protection of your little ones very seriously. Parents should take care not to give their child the Pin number used to secure the. I have restarted the Hub numerous times, as well as turned Web Safe on and off multiple times, but it is still not working. We would like to show you a description here but the site won’t allow us. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Select Settings. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. Looks like it's not toggling off / on at virgin media end. Child safe is so simple to bypass I'm not sure it is worth worrying about. My child safe options are switched off. Enter your credentials and press OK to log into the router settings menu. Plug in your Virgin Media router. Dean_Lindson. I’m pretty sure I had it turned on in my old house and it was fine. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Want to set up parental controls on Stream from Virgin Media. on 05-02-2023 14:03. 1. Select Request a PIN. We give all our customers a complete, market leading security package called Virgin Media. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Turning on, or off, Child Safe protection based on your. Controls & Settings guide Virgin Media F-Secure SAFE helps keep you and your family protected online from all manner of threats and internet nasties. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I'm a Very. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. com under Blocked Websites section and then select Add. Ask Your Own Computer Question. Choose Purchase Controls. Here are our top tips to help you on your way. 3. com under Blocked Websites section and then select Add. I don't have a virgin mobile/landline and have tried calling 0345 454 1111 but. Go to Settings > General, then tap Software Update. Open the YouTube app and click on your username in the top right-hand corner. Then select the Settings PIN & Parental Controls option. Social media apps also do not load photos or videos on apps like Facebook and Instagram. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. 67. Following the above link still takes me to the new GUI. SpeedQuickStart, set up and connections. I've tried a router reboot but that has not fixed it. On the remote press the Menu button. Stream from Virgin Media. This is what I tried to enter. Stay safe online. 0. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Account - Mobile. Trusted Flagger Guidance. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Child grooming. 1. Enter your PIN to set up. com to Child Safe's lists of allowed websites; manually set an alternative DNS on device, for example Quad9 | A public and free DNS service for a better security and privacy; disable Child Safe on home. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. @zibizibi1 Have you checked this setting in your Virgin Mobile account settings?. 222. Select Help & Settings. An adult using a social networking site, chat room or online forum can pretend to be anyone –. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. 1 and it will then ask you for the settings password. . The internet is full of exciting things. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 1. Manage Your Account. I. Try both Mac and Windows. Open Advanced settings. Stay safe online. All Rights ReservedJoining in. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. Learn more. 0 you will need to use 192. 220. By clicking Accept, you consent to the use of cookies. 1 shows the AS name as Akamai tech not virgin media. Some things you can do are: View your current and previous bills. Not that he has chosen to turn on a child safe filter. TV. From checking the system, you'll need to log in to your online account - virg. Switched On Families Swap and share practical advice with other parents cancel. Once logged in you will see 2 filters; Virus Safe and Child Safe. When I try to select them, the system won’t - 5386140. Search for proxy sites. I keep getting the message seen in the attached picture. Give your child a safe space to explore their curiosity online. They will be able to check what email address you are using by going to My Virgin Media > Account settings > Account details > Manage accounts. Instead, use Episerver’s caching layer where ever possible. 222. This will allow you to. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 220. Switch on Child. My Virgin Media App. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. My services: HD TV on VIP (+ Sky Sports. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. It only appears when using Microsoft Edge as the browser. Best, John_GS. To disable or enable each level of protection, click Turn Off or Turn On, and then click Apply. 67. It shows that it is ‘on’ but doesn’t block any websites at all. Just to update the thread, you've advised you're not happy to go through data protection via PM which is your right to do so. You can go look up how to change the DNS in whatever operating system you are using yourself. I'm going to send you a private message, so we can look into this for you. The closest equivalent is under parental controls - block adult websites. Virgin Mobile. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. Reply. Options. VM BB TV Landline. You can also sound alarms and send your location information to others. Qurento. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Networking and WiFi. I can not get websafe/child safe to work on any device. Switched On Families. Click this link. Manage Your Account. com under Blocked Websites. Minimize database calls. My Virgin Media makes managing your account easier with all your information in one place. Please, check the top right-hand side of. 222. 1. Stay safe online. If Child Safe. 1 Kudo. How do I get around Virgin Media child safe settings? To turn parental controls off on Android, you need to go to the Play Store. always had child safe on. To confirm the settings update, click “Yes. I have web safe switched off but still certain sites wont load. 168. 222 and 208. Protect your child's phone SMS 4. I have tried endless amounts of settings adjustments on the iPhone. VPNs we tested to unblock various forbidden resources. ”. select Save changes and confirm changes are saved as.